高级支持

Get more of a good thing—bolster your Insight product implementation with support that goes beyond the st和ard.

享保费福利

As your security program grows in size 和 complexity, you may find you need additional support. 高级支持, you get all the benefits of 标准支持, plus:

提升专业知识
高级支持, all of your cases are routed to our most experienced support engineers. These folks have the most expertise 和 training to help you with your Rapid7 products–inside 和 out.

优先响应
高级支持, your tickets go into our high priority queue. The team in charge of that queue is committed to delivering faster initial responses, 加速进行, 和 shorter time to resolution. Bottom line—you get peace of mind knowing each case is h和led with urgency.

积极的合作
Meet with a senior support engineer 2x a year to discuss open tickets 和 最佳实践, 和 get answers to your how-to questions.

Thinking of Going Premium?

Talk with an expert today to learn how our tailored support options can add value to your Insight product investment.

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支持服务 at Rapid7

  标准支持 高级支持 TAM服务
服务水平目标
  2小时(24/7)
First Response SLO - Sev 1
90分钟(24小时)
90分钟(24小时)
  4小时/ 12小时. (8x5)
First Response SLO - Sev 2, Sev 3, Sev4
90分钟/6小时(8 × 5)
90分钟(8 × 5)
支持服务
   
Access to Customer 成功 Center (incl. 知识库)
 
   
Video-based Troubleshooting
 
   
Direct Call Scheduling with 支持 Engineers
 
   
高优先级队列
 
Proactive Account 服务
   
Direct Access to Senior 支持 Resource
 
   
个案检讨节奏
 
  包括
定价
$20,000+
$50,000+



支持常见问题



Ready to Extend your 支持 to Premium?

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